FAQ
Good to know
Do I need an account to browse restaurants?+
No. You can browse every partner, deal and condition for free. You only need an account when you buy a pass or unlock a deal.
When does my pass start?+
Your pass timer starts at your first successful redemption, not at payment. You can buy it before your trip without losing days.
Can I buy a second pass while one is active?+
Yes. The second pass is queued and starts automatically once the active one expires.
How do I redeem a deal?+
Open the deal in the app at the restaurant, show the rotating QR code and let staff scan and confirm it. There is also a manual backup code if the camera fails.
Can I use the same deal twice?+
Each deal can be redeemed once per 24 hours, and some restaurants cap the number of daily redemptions. The app always shows when a deal unlocks again.
Why does the QR code keep changing?+
It refreshes every 10 seconds so screenshots or forwarded codes cannot be reused by someone else.
What if the restaurant refuses the deal?+
Contact support with the restaurant name and time. Deals are agreed with each partner, and we follow up directly.
Can I get a refund?+
Unused passes can be refunded within 14 days. Once a pass has been activated by a redemption, it is no longer refundable. See our Refund Policy.
Still stuck? Contact support.