Legal
Refund & Withdrawal Policy
Version v2 · Published 15 August 2026
When an Amsterdam Perks pass can be withdrawn from or refunded, and how much is refundable.
1.Scope
This policy applies to Amsterdam Perks passes purchased directly through Amsterdam Perks.
2.Statutory consumer rights
Nothing in this Refund Policy limits mandatory rights that consumers have under applicable Dutch or European consumer law. Where a statutory right of withdrawal applies, you may exercise that right within the applicable statutory period. If you expressly request that Amsterdam Perks begins providing the service during the withdrawal period, the consequences of that request, and any amount that may lawfully be retained for services already provided, are handled in accordance with applicable consumer law.
3.Unused passes
You can submit a refund or withdrawal request from your Amsterdam Perks account at any time. A pass that has not been activated and has no successful redemption is treated as unused. A completed payment on its own is never a reason to reject a legally valid withdrawal request.
4.Activated or partially used passes
Activating or using a pass does not automatically override mandatory consumer rights. When you request a refund after the service has started, Amsterdam Perks determines the refundable amount based on: applicable consumer law; when the pass was purchased; whether you expressly requested immediate performance; whether the pass was activated; how much of the pass validity period has elapsed; successful redemptions; refunds already issued; and any other legally relevant circumstances. This means a partially used pass may be refunded in full, in part, or not at all, depending on those circumstances.
5.Duplicate or erroneous charges
Confirmed duplicate charges, or charges made in error by Amsterdam Perks, are eligible for correction or refund.
6.Technical problems
You can submit a refund request where a material technical failure attributable to Amsterdam Perks prevented meaningful use of the purchased pass.
7.Refund method
Approved refunds are normally returned to the original payment method used for the purchase. How quickly a refund appears on your statement depends on your payment provider or bank, and is outside the control of Amsterdam Perks.
8.Fraud and abuse
Amsterdam Perks may investigate refund requests involving suspected fraud, chargeback abuse, manipulated redemptions or other misuse, subject to applicable law.
9.Contact
Questions about a refund or withdrawal request can be sent to our support team, or to our legal contact address for formal notices. Contact details are published on the Amsterdam Perks website.
Questions about this document? Email support@amsterdamperks.com.